Loftice conducted a survey focused on administrative managers of Russian and international companies about corporate mobile service. We aimed to collect, systematise, and present information on organisation, control, and ways of optimising corporate mobile service in organisations.
Some of the results can be seen below.
Survey
Format: poll
Survey conducted: April 2012
Number of participants: 23 companies
91% international,
9% Russian.
Sphere of activity
Construction and natural resource
Finance/investment
Pharmaceutics
Production
Consumer goods
Logistics
Retail
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Description of participants
Number of personnel in Russia
Representation in Russian regions
Moscow only
Moscow and regions
Mobile providers
The number of providers
one provider for all Russia
local providers for every region, incl. Moscow
one provider for all of Russia exc. 1 or several cities
two providers
Reasons for using local providers
relevant areas not covered: 3 companies
local provider has better quality: 2 companies
local provider offers better prices: 2 companies
historic reasons: used the first provider to arrive in the region, too difficult now to change number pool
What can lead to a change of provider?
More than 1 answer could be selected
bad quality and coverage
high tariffs
displeased with service
compulsory tender
Provider service satisfaction level
Minimum value: 1
Maximum value: 5
quality
coverage
price
client-orientedness
paper work
Conclusions
An average 64% companies use corporate tariffs.
The most common practice is to have:
- one provider for Moscow and regions;
- staff are given limitations in accordance with company policy;
- optional services are mostly within the limitations;
- overspending control enacted; limitations and personnel categories reconsidered periodically.
Respondent would like to have quality and client-orientedness improved.
Respondents find it important to easily access history and have payment grace period.
The point of least satisfaction is red-tape exchange with the provider.
Cost-cutting can be achieved through roaming discounts, package options, content limitations, and personal control over own expenses.
